CandySky during the COVID 19 Enhanced Community Quarantine

[NOTICE] CandySky during the COVID19 Lockdown

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Hi everyone! We hope that you and your loved ones are safe and healthy. As this is written, it’s Day 6 of the lockdown (Day 4, if it’s the Enhanced Community Quarantine in Luzon), and the changes to our situation have been immediate. Emails/Order Notes have been sent out to everyone with existing orders with us earlier this week, please kindly make sure to check your email inbox or spam folder.

Please read through this post for a clearer breakdown of the changes in our schedule as we comply with the Enhanced Community Quarantine.

We would like to update everyone about the current status of on-going pre-orders, and the changes in our schedule in line with the Enhanced Community Quarantine currently in effect in Luzon due to COVID 19. FIRST – WE WILL REMAIN OPERATIONAL This means that you may still place orders for On-hand Goods, Studio Goods Pre-order Batch 45 (Cases, Popgrips, and Passport Covers), and Melon Streaming Passes. For On-hand Goods, shipping will resume after the April 14th. For CandySkyStudioPO Batch 45, production will begin April 16th, and target shipping week will be the 2nd week of May. For Melon Streaming Passes – we will continue to follow our weekly schedule. Order until Thursday, pass distribution every Saturday. SECOND – PRE-ORDER UPDATES CandySkyUSPO Batch 1&2 The good news – as of March 14th, Saturday, the Signed Posters have been brought to our Metro Manila address. All posters and remaining goods from the CandySkyUSPO (including hoodies, and postcard sets) are complete. CandySkyStudioPO Batch 44 were sent to production on March 10th. However, after the Enhanced Community Quarantine was announced, our supplier has informed us that in compliance with the government directive, all productions will be halted, their office will be closed, and will resume after April 14th. CandySky Seoul Fast ETA Pre-orders Since travel has been banned, our FAST ETA Seoul POs will be put on hold indefinitely. For our loyal customers who have been inquiring about pre-orders of new and upcoming releases, we are looking holding Normal ETA Seoul POs, and will post an announcement once as soon as we can. THIRD – SHIPPING CHANGES DUE TO ENHANCED COMMUNITY QUARANTINE Before Monday, March 16th, we intended to have orders shipped within this week, as couriers have announced that they will still be operational during the Community Quarantine albeit with a skeletal force, and less frequent pick-ups. However, after the announcement of the Enhanced Community Quarantine on Monday afternoon, March 16th, and as policies became clearer, couriers have also announced that in compliance with this directive, they will be suspending their operations until further notice. This includes our trusted couriers, NinjaVan, ZOOM, and PHLPost. LBC Express, while remaining operational, also have most of their branches closed, and unfortunately, this includes the branches that we usually transact with that are near to us :( With the Enhanced Community Quarantine in effect until April 14 and couriers affected, we will resume shipping of all orders after it has been lifted. We would like to once again ask for your understanding and patience through this period. Please be rest assured that we will keep you informed should there be any changes and updates. LASTLY – PLEASE TAKE CARE We value your health and safety, as well as those of our suppliers, and the couriers we work with. During this critical time, we hope that everyone can do their part to keep each other safe – follow health directives by public health authorities, practice social distancing, and good hygiene. Please also don’t forget to take care of your mental health – watch your favorite artists’ videos, listen to music that makes you feel good, binge watch a drama or film you have been wanting to see. If you have any questions, or changes you would like to make (e.g. shipping address), please don’t hesitate to get in touch with us via email (reply to our existing email threads, or order notes^^). We’ll be here to respond to your queries. Please do take care everyone! We will get through this together Love, Mish CandySky Studio
Posted in Updates.
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